Mirel currently ships to valid residential, business, PO Box and Parcel Locker addresses within Australia only. We do not offer international delivery at this time. All parcels are sent from Sydney, NSW using tracked Standard Parcel Post.

In-stock orders are normally dispatched within one business day after payment is confirmed. Business days are Monday to Friday, excluding NSW public holidays.

Orders placed on weekends or public holidays begin processing on the next business day. During launches, promotions or unusually busy periods, processing may take a little longer.

• Tracked Standard Parcel Post: $9.95, or free when the order subtotal is over $150 after discounts and before shipping.

Estimated delivery after dispatch is 2–4 business days within NSW and 3–6 business days interstate. These timeframes are estimates, not guarantees, and delivery to regional or remote areas may take longer.

Mirel is not responsible for carrier delays outside our reasonable control, including severe weather, transport disruptions, peak-season volumes or incorrect delivery details. We will, however, help you investigate when a parcel appears delayed.

Orders containing a pre-order item are dispatched in full once every item is available. The expected dispatch timing shown on the pre-order product page is an estimate and may change. If you want an in-stock item sent sooner, please place it in a separate order.

A tracking link is emailed after dispatch. Every Mirel parcel requires a signature. If nobody is available, the carrier may take the parcel to a nearby collection point and provide collection instructions.

Please monitor tracking and collect the parcel within the carrier's stated timeframe. Identification may be required.

Please check your name, delivery address and contact details before ordering. Contact us as soon as possible if something is wrong. We can only change an address before the order has been dispatched.

If a parcel is returned because the address was incorrect or incomplete, delivery was refused, or it was not collected in time, we will contact you. Additional postage may be required before it is sent again. Any refund request will be handled under our Returns, Refunds & Warranty policy and may exclude shipping costs where permitted by law.

If tracking has not updated for an unusual period, shows delivered but you cannot locate the parcel, or the parcel arrives damaged, email us promptly with your order number and any relevant photos.

We may ask the carrier to investigate and may need to wait for that investigation before confirming the next step. Nothing in this policy limits your rights under the Australian Consumer Law.