Mirel currently ships to eligible residential, business, PO Box and Parcel Locker addresses within Australia. The store’s active shipping countries currently include Australia only.

In-stock orders are normally dispatched from Sydney within one business day after payment is confirmed. Business days are Monday to Friday, excluding NSW public holidays. Launches, promotions and unusually busy periods can take a little longer.

All orders use tracked Standard Parcel Post. Express Shipping is not available because Mirel products include regulated lithium-ion batteries and must follow strict transport requirements.

Tracked Standard Parcel Post is $9.95, or free when the order subtotal is over $150 after discounts and before shipping.

After dispatch, tracked Standard Parcel Post is estimated at 2–4 business days within NSW and 3–6 business days interstate. These estimates are not guaranteed, and regional, remote or disrupted routes may take longer.

Yes. A tracking link is emailed after dispatch. Every Mirel parcel requires a signature. If nobody is available, the carrier may take the parcel to a nearby collection point.

The complete order will ship when every item is available. Place in-stock and pre-order items in separate orders if you want the in-stock items sent sooner.

Email us immediately. We will try to help before dispatch but cannot guarantee a change once fulfilment has begun. After dispatch, wait for delivery and then follow the return process if needed.

Check tracking, the delivery address, safe locations, household members, neighbours or building reception, then email us with your order number and relevant photos or evidence. We may ask the carrier to investigate before confirming the next step.

You may request a change-of-mind return within 60 days after delivery. This voluntary Mirel benefit is separate from your legal rights for faulty products.

No. Reasonable inspection or testing does not automatically prevent a return. The product must not have been altered, materially damaged or misused after delivery, and all products and components being refunded must be returned with proof of purchase.

You pay return shipping. If Mirel provides a prepaid label, its cost may be deducted from your refund and will be disclosed first. Original delivery charges are not refunded for a change-of-mind return.

After the approved return arrives, Mirel will inspect it and notify you of the outcome. Approved refunds are processed within seven business days after inspection to the original payment method. Your bank or payment provider may take additional time to display the funds.

Mirel does not process immediate direct exchanges. Request a return first. After it is received and approved, place a new order for the product you want.

No. Email us first and wait for written approval and return instructions. Unauthorised returns may be delayed, refused or returned to sender where permitted by law.

Mirel provides a one-year limited warranty from the original purchase date for covered manufacturing defects. It is additional to Australian Consumer Law guarantees, which may apply beyond one year.

Email hello@mirel.com.au with your order number, product name, description of the issue and clear photos or video where relevant. We will respond within 24 hours at the latest.

Depending on the product, the issue and applicable law, the outcome may be repair, replacement, refund or another agreed remedy. Major and minor failures have different remedies under Australian Consumer Law.

For a valid faulty, transit-damaged or incorrect-item claim, Mirel covers reasonable return shipping costs and will provide instructions or a label where available.

Do not post a damaged, swollen, leaking, recalled or overheating battery product. Contact Mirel first and wait for safe instructions.

A rechargeable Mirel Core Battery powers compatible Mirel modules for lighting, airflow, sound, charging, cleaning and car care. You can recharge the Core, connect the module you need and swap modules as your day changes.

Products identified as modules generally require a compatible Core Battery, which may be sold separately. Mirel kits include a Core Battery with selected modules and accessories. Always check the “What’s included” section on the product page.

The 19,200 mAh model has more stored capacity, so it can generally support longer use or more charging than the 15,000 mAh model. Actual runtime depends on the connected module, settings, temperature, battery condition and how the product is used.

Check the compatibility information on the product listing and in the manual before connecting a module or accessory. If you are still unsure, email Mirel with both product names before use.

No. Water resistance varies by product. Follow the exact manual and product rating. Keep charging ports, connectors and products without a suitable water-resistance rating dry.

The Home, Drive and Go Kit product pages list the included Core Battery, modules and accessories. Exact contents on the product page take priority over general imagery.

Use the charger supplied with the product or a manufacturer-approved replacement for that exact model. Do not use an unrelated charger simply because its plug fits. Follow the voltage, current and connection requirements in the manual.

Choose a dry, ventilated area and a hard, non-flammable surface. Keep the product away from beds, sofas, carpet, paper and curtains. Do not charge near an exit, while asleep or while away from home.

Stop immediately for swelling, cracks, dents, leaks, corrosion, water or fire exposure, unusual heat, smell or discolouration, hissing, popping, smoke or fumes. Never touch a swollen or ruptured battery with bare hands.

Store it in a cool, dry place away from sunlight, heat, children, pets and metal objects. Protect it from impact and water. Fit the protective contact cover when the Core is stored without a module and follow the model-specific manual.

No. Spare batteries and power banks must remain in carry-on baggage with terminals protected. Airline approval is required from 100-160 Wh, and airlines may apply stricter rules. Check CASA Pack Right and your airline before travel.

Never put batteries or battery-powered products in household rubbish, recycling or hard waste. Tape exposed terminals on an undamaged removable battery and use a suitable B-cycle or council drop-off. Do not put a damaged or swollen battery in a public collection bin.

Open Manuals & Support and choose your exact product. Each manual is available as a PDF download hosted by Mirel.

Confirm the Core Battery has charge, the contact areas are clean and dry, the module is compatible and securely connected, and you are following the product’s power-control sequence. Stop if there is damage, heat, smell, swelling or water exposure.

Keep the phone or audio device close, make sure the speaker is in Bluetooth mode, disconnect it from another paired device, then forget the speaker in your Bluetooth settings and pair again. The Australian Echo Speaker does not currently offer FM Radio mode.

Confirm your device supports compatible wireless charging, centre it on the charging area and remove thick, metal or magnetic cases or objects. Make sure the Core Battery has enough charge and the dock is connected securely.

FM Radio mode is not currently available in Australia. The Australian manual supplied on Mirel’s support page has been updated so it does not instruct customers to use that unavailable feature.

Email hello@mirel.com.au with your order number and product name. We will respond within 24 hours at the latest.