Before returning any product, email hello@mirel.com.au and include your order number, the item you want to return, the reason for the return and detailed photographs where the item is damaged, faulty or incorrect.

Do not send anything back until Mirel Technologies has provided written approval and return instructions. Once approved, we will provide the applicable instructions and, where available, a return shipping label. Unauthorised returns may be delayed, refused or returned to sender where permitted by law.

You may request a change-of-mind return within 60 days after delivery. This is a voluntary Mirel benefit and is separate from your legal rights for faulty products.

The product does not need to be unopened or in its original packaging. To qualify, the product must not have been altered, materially damaged or misused after delivery. All products and components for which you seek a refund must be returned, together with proof of purchase.

Reasonable inspection or testing will not automatically prevent a return. We may decline or reduce a change-of-mind refund if the product has been damaged, altered, misused or materially changed after delivery, or if essential parts are missing.

Sale, clearance and promotional items are eligible under this policy unless they were clearly identified as final sale before purchase. A final-sale label never removes rights that apply to faulty, unsafe, incorrectly described or incorrectly supplied goods.

For a change-of-mind return, you are responsible for return shipping. If Mirel provides a prepaid label, the label cost may be deducted from your refund and will be disclosed before processing.

For a valid claim involving a faulty product, transit damage or an incorrect item, Mirel will cover reasonable return shipping costs and provide a label where available.

Use the approved label or a tracked service authorised by us. For customer-arranged change-of-mind shipping, responsibility for the parcel remains with you until it is delivered to Mirel.

Contact us as soon as possible if a product is faulty, unsafe, materially different from its description, unfit for its disclosed or ordinary purpose, damaged in transit, missing an essential component or not the item ordered.

For transit damage, notify us immediately after discovery and, where reasonably possible, within 30 days of delivery. Include detailed photos of the product, the damage, outer and inner packaging, shipping label and any visible serial number or identifier.

We may request further information, video evidence or an inspection. A claim made after 30 days is not automatically rejected where consumer-law rights apply. The requested timeframe helps us investigate carrier damage promptly and does not replace statutory rights.

The available remedy depends on the product, the nature of the problem and applicable consumer law.

For a major failure under the Australian Consumer Law, you may be entitled to choose a refund or replacement. For a minor failure, Mirel may choose to repair the product free of charge. If the product cannot be repaired within a reasonable time, further remedies may become available.

Depending on the circumstances, the resolution may be a repair, replacement, refund to the original payment method or another remedy agreed with you. No return-shipping, restocking or handling fee applies to a valid claim for a faulty, damaged or incorrect product.

Mirel Technologies provides a one-year limited warranty from the original purchase date for covered manufacturing defects.

Following assessment, Mirel may repair, replace or refund a covered product, subject to applicable law. The warranty does not cover accidents, misuse, abuse, unauthorised alterations, improper storage, failure to follow instructions, incompatible accessories or equipment, normal wear and tear, or damage from external causes.

This warranty is additional to consumer guarantees. Those guarantees may apply beyond one year depending on the product, price, expected lifespan and other circumstances.

We do not process immediate direct exchanges. Request a return first. After the return is received and approved, place a new order for the preferred product.

For change-of-mind exchanges, you pay the applicable return shipping and shipping for the new order. For faulty, damaged or incorrect goods, Mirel will provide the remedy required under applicable law.

You may return eligible individual products or components from a bundle unless the bundle was sold as an inseparable unit. Only items actually returned and approved will be refunded.

A promotional or bundle discount may be recalculated based on the items kept. This can reduce the refund so the retained products reflect their adjusted or ordinary price.

If an approved return is missing essential parts, components or accessories, we may ask you to return them, reduce a change-of-mind refund by their reasonable value, or decline the voluntary change-of-mind return where the missing content materially affects the product. These terms do not reduce legal remedies for product failures.

We may decline a change-of-mind return if the product was damaged, altered or misused after delivery. This does not apply where the damage existed on arrival, resulted from a product fault, occurred during shipping to you or is otherwise covered by consumer law.

After the return arrives, we will inspect it and notify you of the outcome. Approved refunds are processed within seven business days after inspection and are issued to the original payment method, unless law requires or we agree to another method.

Your bank, card issuer or payment provider may take additional time to display the funds. This external processing time is outside Mirel's control.

There is no general restocking fee for approved returns. A limited administration fee may apply only to certain customer-caused returned-to-sender parcels as explained in section 15.

For change-of-mind returns, original delivery charges are not refundable.

For faulty, damaged, incorrect or undelivered goods, shipping charges are handled according to applicable consumer law. This can include original delivery charges and reasonable return costs where required.

Gift cards are not returnable or redeemable for cash except where required by law. A valid refund for an order paid with a gift card will generally be returned to that gift card or issued as equivalent store credit, unless another method is legally required.

You may request a cancellation or order change before dispatch by emailing us immediately. We will try to action the request but cannot guarantee it if fulfilment has already begun.

After dispatch, an order cannot be cancelled in transit. Wait for delivery, then request a return. For a change-of-mind return, you pay return shipping, original shipping is not refunded and a prepaid label cost may be deducted.

You are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We will attempt to update it before dispatch but cannot guarantee a change.

If delivery fails solely because of an address supplied incorrectly or incompletely by the customer, the customer may be responsible for redelivery, carrier and return-to-sender costs. We generally cannot issue a refund until the parcel is returned to us.

Once returned, you may pay for redelivery or request a product refund. Original shipping and carrier return costs are not refunded. Mirel may deduct a reasonable administration and restocking fee of up to 10% of the product value where the return resulted from customer-provided address information and where lawful.

No such fee applies if the error was caused by Mirel, our systems or the courier, or if applying it would conflict with consumer law.

A delivery scan, photo, signature, GPS record or similar carrier record may be evidence of delivery, but a reasonably disputed delivery will be reviewed using the available information.

First check the property, mailbox, safe locations, household members, neighbours, reception or building management. Confirm the order address and contact the courier using the tracking details. Then email Mirel with your order number and relevant evidence.

We may ask the courier to investigate and may request a declaration or supporting documents. A refund or replacement is not automatic solely because a parcel cannot be located after being recorded as delivered.

If evidence reasonably confirms correct delivery, Mirel may decline a refund or replacement. If an investigation indicates loss, misdelivery or delivery to the wrong address, we will provide an appropriate resolution, which may include replacement or refund.

If a parcel is returned because delivery was refused, it was not collected, the courier could not access the location, or the customer did not respond to delivery instructions, we will contact you after receiving it.

You may pay for redelivery or request a refund for returned products. Original shipping and carrier return fees are not refundable. A reasonable administration and restocking fee of up to 10% may apply where the return was caused by customer information or failure to collect, and only where lawful.

Mirel currently delivers only to eligible addresses in Australia. We do not offer international delivery at this time.

We may request reasonable proof of purchase before processing a return, warranty claim or remedy. This can include an order confirmation, receipt, payment record, order number or another document showing purchase from Mirel Technologies.

We may request additional information or decline a voluntary return where we reasonably believe a claim is fraudulent, abusive or inconsistent with this policy. Examples include repeated return abuse, returning a different item, deliberate damage, false delivery claims or manipulated evidence.

This section does not limit legitimate consumer-law rights.

Mirel Technologies
Sydney, New South Wales, Australia
Email: hello@mirel.com.au

Please do not send a return to any address until you receive written approval and return instructions.